“When I was a boy and I would see scary things in the news, my mother would say to me, ‘Look for the helpers. You will always find people who are helping.” – Mr. Rogers.

So often I read stories in the news about the “Big Bad Insurance Companies” charging too much, denying care and excluding prescriptions. I know from firsthand experience as an employee benefits consultant that these things do happen sometimes. My experiences at work and as a patient have usually been very different. Every day, I work with carriers like Aetna, AvMed, Blue Cross, Cigna, Humana and United Healthcare. At every turn, the account representatives are caring, responsive and solution oriented. They are often the helpers.

Over the past year, I battled breast cancer and my health insurance carrier, Aetna, was by my side at every turn. They quickly approved expensive testing for the BRCA gene and six injections of Neulasta following chemotherapy. Their prescription drug unit efficiently helped me get my prescriptions moved over to mail order so I never have to worry about running out.

Over the past few weeks, I have been touched to see several health insurance carriers reach out with solutions, support and guidance for their members and anyone who has been touched by the recent hurricanes in the Southeast.

  • Aetna will provide assistance with lost ID cards, free Teladoc visits and allow members to refill prescriptions early. They have also donated $100,000 to the American Red Cross and $50,000 to Team Rubicon.
  • Anthem will refill lost or damaged prescriptions, and has relaxed requirements for pre-authorization, pre-certification and referral.
  • Cigna has lifted prescription drug refill restrictions and waived preauthorization for acute and mental health care. They have also donated $200,000 the to American Red Cross.
  • Humana will allow members to refill prescriptions at non-network pharmacies, has removed Rx refill limits and will not require referrals to see specialists. They have also donated $250,000 to the American Red Cross.
  • United Healthcare and UMR will allow early prescription drug refills, provide free Teladoc visits and a free hotline for emotional support. They have also donated $1 million to Texas communities affected by Hurricane Harvey.

An overview of services offered and donations made is linked below:


A deep heartfelt thank you to our partners in service to our clients. Though our negotiations are intense at times, your efforts are recognized and appreciated.




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