Employee Benefits Assistance (EBA)

Good morning Travis,
I just have sing praises once again for all Carl Riker does. One of our teachers went to Walgreens last week to get a prescription filled that should have cost him $5.00 and the pharmacist told him he would have to pay the full amount because he had not met his deductible. He went round and round with them and BCBS. His wife spent an hour and a half on the phone with BCBS. They were aware of the problem and told them it would be a few days before it got fixed. BCBS told them to pay the full amount and they would reimburse him when the problem got fixed. This had been going on for several days. I called Carl last Thursday and talked to him. He was aware of the problem and talked to Steven. By the time Steven left school and stopped by Walgreens, Carl had taken care of everything and he was able to pick up his prescription and pay the $5.00. Carl is the man! He knows his stuff and how to fix it when something is wrong. I’m so glad we have him to talk to when we have questions/problems with our benefits. Please keep him around!

Hi! She has received a phone call and the bill is to be disregarded so all is ok. You must have worked your magic! She says that you and I are great! How nice it is that all I have to do is contact you! Thanks so much!

I am in receipt of your email and can’t thank you enough for your immediate response and action taken. Please do not hesitate to contact me should I need to provide anything else to you regarding this matter. Many thanks!

Thank you so much you are truly the best ever! I am so grateful I get to work so close with you brighten not only my day but everyone you come in contact with. Travis is truly blessed to have you as a father!


Thank you so much for your invaluable assistance! Our transition went smoothly and I can’t thank you enough for your insight and tenacity in helping us resolve our issue with transitioning off the District’s plan on onto my new employer’s plan. Thank you again! You’re awesome!

Thanks so much for your help! I feel so much more comfortable knowing that if I have any questions that you will be around to help me along the way.

You are always so kind and helpful! The employee is in a panic. I appreciate your help with this.

Good Morning Carl,

Looks like things went through according to the pharmacy. I really appreciate all your help!!!!! You did an awesome job and great customer service is getting harder to find these days. Great job!


Thank you so much for the prompt attention and help!!! I appreciate it so much!

Mr. Riker,

Thank you so much for taking the extra time to help me with the Shared Savings Plan on the phone tonight. Changing over to my husband’s insurance has been very difficult. It was so refreshing to talk with someone who was eager and willing to help.

We replace unanswered questions with UNBELIEVABLE SERVICE!

Our Employee Benefits Assistance (EBA) program acts as an extension of your human resources department and provides an independent resource to resolve any question your employees may have about their benefit program. Our patient advocates provide time and cost-saving services to resolve concerns about benefit programs. We not only assist our members, we educate them on ways to maximize health care coverage and other available benefit programs. We provide a wallet card to each employee and their family, making all of their benefit questions and claims consultation needs just a phone call or email away. Whether changing a primary care physician or finding specialists and hospitals in your network, EBA is there to help.

Call us today! Your personal team of benefit experts are ready to give you, and your family, the attention they deserve!

Contact us for help with:

  • Benefit questions
  • ID card replacement
  • Plan details
  • Locate a physician
  • Prescription assistance
  • Claim inquiries
  • Balance bills
  • Dispute resolution


Mon – Fri: 8:30 am – 4:30 pm

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